Terms and Conditions

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By purchasing products from Quality You Can Trust Online you are agreeing to the terms of our return/refund policy. 

Approved returns processed within 30 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping costs). A 20% restocking fee will be applied to returns received 31-59 days after initial receipt. Returns for orders over 60 days will not be processed nor refunded regardless of reason. Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All Returns must be New and Unused (returns must be still in original packaging, and in sellable condition.). You must receive a Return Authorization Number (RA#) from Quality You Can Trust Online prior to sending your return.

Regardless of reason, all returns MUST be processed through Customer Service. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer.

Non-Returnable Items: For obvious reasons, we cannot accept returns on OPENED products like oils, lotions, personal care products, creams, hygiene items, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders are non-returnable.

1. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.

2. Using a good carton, return package via insured US Mail, UPS or FEDEX.

3. A return address will be provided upon approval of the return.

SHIPPING POLICY

Orders for in-stock items will ship within 1-3 business days. We are unable to process orders on Saturday or Sunday and major US federal holidays. Shipping method is USPS (unless otherwise selected by Customer) to all destinations in the U.S. (including Alaska and Hawaii – shipping method and rates may vary). We reserve the right to choose the appropriate carrier based on customer needs, cost and delivery schedules. Please note that any orders place on Fridays after 10:00 am Mountain Standard will not be processed until the following Monday.